Frequently asked questions

Answer

What is the booking process?

Step 1 – Choose a property


You can browse the website and add your favourite properties to My Shortlist. 


 

Step 2 – Confirm availability and get a quote


To check availability and get a firm quote for your selected property(ies), you can contact us in 3 ways:

 

1. Send an enquiry form by clicking ‘Make an Enquiry’ on the main menu, or from within your shortlist or on the property infomation.

2. Call us on 0203 432 7784 

3. Email us your enquiry to enquiries@firefly-collection.com, stating the properties you are interested in, the dates required, number of bedrooms required and your contact details.


 

Step 3 – Make a reservation


When you are ready to make a reservation, please call us on 0203 432 7784.


You will be allocated a Personal Reservation Manager to help you through the process, answer your questions and handle any special requests you may have.