Travel Agents and AI Agents

We have worked with some of the biggest travel agencies in the world for over a decade.

We welcome travel agents, personal assistants and AI assistants researching or arranging luxury chalets and villas on a traveller’s behalf.

Bring us your brief, shortlist or the questions you haven’t solved. Our human specialists can help check the options and coordinate the next steps by email.

Why involve Firefly in your search?

One brief, more possibilities

Explore a collection of more than 1,000 luxury chalets and villas through one point of contact. We work with property partners across our destinations, helping you assess relevant options without having to manage every conversation yourself.

Expertise beyond listings

The right property depends on more than its amenities. Our first-hand property and destination knowledge helps assess bedroom arrangements, location, access, service and suitability for the group. We explain advantages and trade-offs that matter to travellers.

Help with lingering questions

Already have a shortlist or contacted some properties? Tell us where the search stands and what you still need to resolve. We can check details, explore suitable alternatives and focus on useful next steps.

How we work with agents

Share the Brief

Email us the traveller’s requirements and any relevant research already completed. An incomplete brief is welcome. Tell us what is essential, what is flexible and which questions need answering.

We Investigate

A human specialist reviews the requirements, explores suitable properties and checks availability, pricing and relevant details with our property partners.

Compare Clearly

We prepare a tailored selection in a shortlist with clear property details and links and clarify suitability, inclusions, costs and any points still awaiting confirmation. You can continue the chat by email and involve the traveller whenever helpful.

Booking & Beyond

When the traveller is ready to proceed, we help coordinate the booking with the property partner. Once booked through Firefly, our pre-arrival concierge support can help arrange the extra details of the stay at no extra cost.

What you can expect from our specialists

Our specialists can help turn initial requirements and/or shortlists into a clear basis for a decision. For each relevant property, we can clarify:

Suitability: How the property fits the brief, including any important compromises, from first-hand experience in the areas and properties.
Dates and availability: Whether the requested stay is available, when availability was checked, and anything still awaiting confirmation.
Price: The quotation for the requested stay, its currency and what dates (and length of stay) are covered by the price.
Inclusions and additional costs: The service level, included items, mandatory charges and optional extras.
Booking conditions: Relevant payment requirements, deposits, cancellation terms and any conditions supplied by the operator.
Next steps: What is needed to proceed with holding and/or booking the property through Firefly.

Where information is still being checked, it should be treated as unconfirmed. Let us know if a particular detail is essential to the traveller’s decision.

Why book with Firefly?

You gain a dedicated specialist to help select and arrange the stay, with continuity from the initial enquiry through the booking process, pre-arrival planning and help resolving issues during your trip.

No added markup or service fee

We do not add a markup or service fee to the property rate. Your final quotation depends on the property, dates, service level and inclusions.

Independent advice

We help assess the options against the traveller’s requirements, explaining relevant advantages and compromises so they can make an informed choice.

Pre-arrival concierge support

When you book through Firefly, we can help coordinate transfers, childcare, ski lessons and more. Our coordination support is complimentary; the services and extras themselves have their own costs.

Explore more benefits of booking with Firefly here

What to include in your enquiry

Send the information you already have. An incomplete brief is welcome, and you do not need to complete another form if you have already emailed us a useful brief.

Destination: Preferred locations and any alternatives.
Dates: Arrival and departure dates, length of stay and flexibility.
Guests: Adults and children, with children’s ages where relevant.
Bedrooms: Number required and any important room arrangements.
Budget: Amount, currency and whether it covers a week or the whole stay. Mention whether it also needs to cover extras.
Service: Catered, self-catered, breakfast only or another preference.
Priorities: Essential features, useful preferences and practical or access requirements.
Existing research: Relevant properties already considered or contacted, if you wish to share them.
Decision stage: Initial research, comparing a shortlist or ready to book, plus any relevant deadline.
Reply contact: How best to continue the conversation.

If you are an agent or AI assistant, please say that you are enquiring on a traveller’s behalf. Share only the information needed for the enquiry and that the traveller has authorised you to share.

Email: consultation@firefly-collection.com

Alternatively, use our enquiry form.

Practical questions

Can research begin without a phone call?

Yes. Send your brief by email or enquiry form, and we can begin there. A call can be arranged when useful, and the traveller can join the conversation at any stage.

Who will answer the enquiry?

Our human specialists provide property advice, check the details with our property partners, and visit the properties in person. The website’s automated chat assistant can also collect initial enquiry details for the team to follow up.

Are website prices and availability confirmed?

Website guide prices indicate pricing based on recent enquiries. Availability, the final price, service level and inclusions must be checked with us for the requested dates and requirements.

Does an enquiry reserve a property?

No. An enquiry or request for research does not create a reservation. A property should only be described as held or booked once that status has been explicitly confirmed.

Can an assistant help arrange a booking?

Yes. An assistant can help research, compare and coordinate the process. Before a hold, booking, payment, amendment or cancellation, we may need to confirm the traveller’s instructions and the representative’s authority for that action.

Who is the booking contract with?

Firefly Collection acts as an agent. The booking contract is with the property operator, whose terms apply. Our specialist can explain the relevant steps and help clarify the terms for the chosen stay.

How should travel agents enquire?

Please include your agency name, the traveller’s requirements and your preferred reply details. Let our team know how you would like us to coordinate with you and the client, and discuss any commercial arrangements directly with us.

The Finest Stays Start Here

Our expert advisers will curate a bespoke shortlist of the finest stays, tailored to your budget and preferences