Guest Reviews

Find out why our clients love booking with us.

From Google

Rosie B.

April 2026

A really wonderful experience. The teams at all levels were exemplary. Congratulations to Jess on helping us find the perfect chalet.

Beth S.

March 2025

We had an amazing stay at Chalet trois ours in Méribel. The staff were so helpful and friendly and made everything perfect for us. From booking to being there, we highly recommend it!

Phil C.

Feb. 2026

We have had an absolutely fabulous experience from booking through to the in-resort team. We would 100% book our next trip through them!

Polina V.

Feb. 2026

A group of us with teenage kids stayed at the house for a week. It was one of the best ski vacations our group had. The house is inviting and comfortable, the team was wonderful and the meals were delicious. We had an amazing time

Nicola N.

March 2026

We stayed in Chalet Etoile de Neige. Elegant and comfortable, with a lot of light and good-sized bedrooms. Excellent situation a five/ten minutes’ drive from La Chaudanne and Meribel, with views across the valley and sunshine, when there was any.

The Chalet staff were helpful to a man and woman. Drivers came in moments to pick up various of our party all with their own schedules and skiing plans. Also helped with our skis and to dig us out of the rising snow-levels. Different locations for pick up and drop-off not a problem. Ski hire all organised and very good. Food delicious, Radomir is a fine chef and can cater for different dietary needs. Meals very lavish – including treaty breakfasts of pancakes and tea for the two small children aged 3 and 5. Very nice choice of wines, as well. All in all, a tremendous chalet.

Matt B.

Feb. 2026

We had an amazing experience booking our ski trip through Firefly Collection. From the first inquiry to the end of our stay, everything was smooth and well-organized. Jess was incredibly helpful and responsive throughout the process, and the property we stayed at was perfect for our group. The on-the-ground team from Bramble Ski – especially our concierge – went above and beyond. I highly recommend Firefly Collection to anyone planning a holiday!

Isabelle H.

Feb. 2026

Our family had a wonderful week of snow fun at Chalet des Amis! We go skiing together almost every year, and this year was hands down our favorite! Thanks to the wonderful team of Chalet des Amis, our stay was completely carefree. They truly took care of every detail with great care. The chalet offers a perfect combination of access to the slopes and everything the town of Meribel has to offer. Huge thank you for making this a family holiday we will always fondly remember.

Hugh S.

Feb. 2026

Amazing chalets are nothing without amazing patient and resourceful staff… Firefly has both, and don’t hesitate to recommend them.

Mohammed A.

Feb. 2026

Jess was very helpful in selecting the perfect accommodation for our skiing trip and the communication was great leading up to the trip to let us know what we would expect and to take our requests.

Lorenzo D.

Jan. 2026

Ben G.

Jan. 2026

Excellent service and help from Meg. Prompt and found us exactly what we were looking for.

Christine H.

August 2025

Casa Retiro in Mallorca was wonderful and Jess and her team were incredibly helpful at every stage.

Clara K.

July 2025

They helped us pick out the perfect villa in Praiano, Italy! In addition, helped us plan the perfect vacation. Always fast to respond. Highly recommend!!

Aster

May 2025

Jess from Firefly Collection arranged a lovely ski holiday to France for us! Honestly, the whole process was seamless from beginning till end. She suggested a beautiful chalet within our perimeters and went above and beyond to make sure we had a great time. Even including a lot of personal references for restaurants and activities in the area. Definitely using their services again!

Lorenzo D.

March 2025

Seth H.

March 2025

Florence was wonderful at finding exactly what we’re looking for, a luxury boutique condo ski and ski out.

Paul W.

March 2025

Terrific service.

Nick D.

March 2025

Had a great experience with Firefly! Jess was responsive and extremely helpful every step of the way. Will definitely use them to book our next ski holiday!

Diane O.

March 2025

We stayed at Firefly’s chalet lorne for 7 days in Feb and I can not praise Firefly enough. They out did themselves and were way above my expectations (which are pretty high). If anyone is looking for a ski holiday your first stop should be Firefly because they were the best.

June V.

Feb 2025

Our family of 7 had a fantastic time in Meribel and the attention to detail – both in the accommodation and with the team members looking after us – was excellent. Nothing was too much trouble and they kept in touch daily!

Thomas T.

Feb 2025

Jeg har haft en rigtig god oplevelse med Firefly Collection. Giver dem mine varmeste anbefalinger.

Red M.

Feb 2025

We used Jess at Firefly to book our dream trip away to Val D’lsere last week! From initial contact when choosing our Chalet all the way through to check in Jess and her team were highly accommodating and couldn’t do enough for us. The extra perks and security of booking through Firefly are definitely worth it! We will definitely be using Jess & Firefly to book our ski holiday again next year. We all couldn’t recommend them enough.

Maddie S.

Feb 2025

Florence at Firefly was delightful in helping me find the most beautiful chalet to suit our needs this year. The chalet was perfect and we had the most glorious time away. I would recommend their services.

Donna G.

Feb 2025

Was a total breeze dealing with Jess from Firefly; professional and knowledgeable plus my clients had a fantastic time. Can highly recommend and will be using them again.

From Tim, Our Founder

“Ever since I started Firefly Collection back in 2011, we have given our clients the very best service in the luxury travel industry. Our goal is to make the booking process as easy and simple as possible, be the most helpful, the most efficient and make sure things go smoothly.

Clients have the same point of contact from their first enquiry with us, right through the entire booking process, to make the experience as smooth and easy as possible.

I am extremely proud of our fabulous office team, who are incredibly knowledgeable about the properties and destinations we feature. They always go the extra mile to be helpful.

We have received exclusively 5-star reviews, except for a single fake review (which was not from one of our clients).”

Tim Latimer
Founder and Director