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Our Complimentary Concierge Service

Everyone who books with the Firefly Collection gets our complimentary concierge service.

Our Complimentary Concierge Service

Everyone who books with the Firefly Collection gets our complimentary concierge service.

Concierge Services Tailored to You​

If you are new to your holiday destination, we can give you inside information from our time spent there. We have experts that specialise in each of the destinations we work with, who can help you take your holiday to the next level.


If you are going skiing, we can reveal where to find the kind of skiing you are looking for. If you’re a beginner, we can get you into the top ski schools, and if you are looking for some advanced off-piste action, we can point you to our favourite spots.


Heading on a summer holiday? Discover some special must-see places that are not on TripAdvisor, from the hidden beach coves of Ibiza to lively Caribbean bars that aren’t on Google Maps.

We can arrange transfers tailored to your taste. Whether you need a luxury minibus to take your family to your Caribbean villa, or a helicopter from Geneva airport to Val d’Isere, we have you covered.


We have a selection of preferred transfer partners around the world, and book your transfer as far in advance as possible. This ensures you secure the best possible deal, for the best possible transportation.


Let us know if you have any special requirements, such as if a member of your group requires wheelchair accessible transport. We also frequently cater to groups that are arriving at different times, or travelling to/from different airports.

We can book any lessons you require while you are on your trip, whether you are an expert looking to brush up on your technique with masters of their craft, or a complete beginner.


If you are skiing, there’s a high change at least one person in your group has not skied before, or for a few years. We will set them up with the best, certified instructors in the resort, at a time that suits you. 


Heading somewhere a little warmer? We frequently organise tennis, sailing, scuba, sky diving and other lessons. You might just want to give it a go, or dedicate your trip to honing your skills. Whatever you are looking for, Firefly Collection is happy to help. Just let us know what you need, and we’ll do all the hard work. So that organising your holiday is so stress-free, you feel like you’re already there.

A great holiday becomes excellent when you get to do exactly what you want. Some prefer to lounge by the pool with a book, but some customers prefer to take on the full range of activities available in their chosen destination.


We can arrange as much of your itinerary as you like, so you have the freedom to do what you want when you want. If you’d like us to provide a list of options, we’d love to do that. Let us know which you’d like to book, and we’ll book them. Or, we can curate an activity plan based on a quick consultation, and blow you away with a surprising mix of thrills and relaxation.


To learn more about the kinds of activities we can arrange, check out the activities section further down this page.

We Arrange Activities

Part of our concierge service includes arranging activities for your group throughout your stay.

Check out some popular team-building activities we have arranged below:

How Firefly Finds Your Luxury Property

Get in touch, then relax while we bring the mountains to you


Initial Consultation

 We have an initial discussion with you to understand what you are looking for.


The Legwork

We find you the best properties for your budget and requirements.


Presenting Your Options

We send you a curated selection of the best properties to browse at leisure.


We can schedule a call whenever works for you.


Put your feet up, while we do the hard work for you.


We’ll create your ultimate shortlist to save you time and effort.


Let's chat! We know the resorts inside out.


Want to pay in a different currency? We make it simple.


Relax. Our experienced team have got your back.

The Barn Luxury Ski Chalet Lech Austria 24

We Go The Extra Mile


Help and Advice

We give impartial advice from decades of experience in the luxury business holiday business.


Booking Assistance

We get you the best rates and help you through the booking process.​


Support After Booking

We can arrange transfers, ski lessons, childcare and anything else you need.​

Recent Reviews

We go the extra mile, but don’t just take our word for it

Explore Our Luxury Chalet Collections

Browse our collections of luxury ski chalets by theme or feature

Explore Our Luxury Villa Collections

Browse our collections of luxury villas by theme or feature

Ready to chat?

Our team has over 50 years experience

Let us find the perfect luxury property for you