Terms & Conditions




If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Firefly Collection Ltd’s relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.


The term ‘Firefly Collection’ or ‘us’ or ‘we’ refers to the owner of the website whose company registration number is 7846179. The term ‘you’ refers to the user or viewer of our website.


The use of this website is subject to the following terms of use:


Accuracy of Infomation


The content of the pages of this website, brochures and other materials is intended as a guide only and is subject to change without notice.


Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website, brochures or in any other information provided, for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.





This website uses cookies to monitor browsing preferences. If you do allow cookies to be used, the properties added to My Shortlist will be automatically saved for 28 days if revisited on the same computer, after which time the cookies will expire.





This website contains both original material and that which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance, text content and graphics. Reproduction is prohibited other than with written permission from Firefly Collection Ltd.





Your use of any information or materials on this website, within brochures, emails, or any other communications is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.



Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.


From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the websites. We have no responsibility for the content of the linked websites.  


Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales.








We, Firefly Collection Limited (Co No 07846179), whose registered office is at 17 Bathurst Avenue, London SW19 3AE), trading as Firefly Collection, will act as an agent in the booking of your accommodation or other services. These terms of business set out the basis on which we arrange your accommodation or other services, acting as an agent. 


Your contract will be with the accommodation provider/owner or other supplier named on your confirmation (referred to from now on as the ‘principal’) and their booking conditions will apply. We advise you to obtain and read those. Please ask us for a copy if you do not have one. As agent, we accept no responsibility for the provision of the accommodation or other services by the relevant principal with whom you have a contract. All accommodation or services that we provide or that are sold through us is not an offer by us to sell any accommodation or service, but an invitation to you to make an offer to the relevant principals. We are free to accept that offer on behalf of those principals or to reject it.





We reserve the right to alter any of the advertised prices for the accommodation or other services. You will be advised of the current price of the accommodation or other services that you wish to book before your contract is confirmed.



Making a Booking and Payment


When you have chosen your accommodation and any other services and you make a request to us to book it, you must pay a deposit or the full amount. The percentage deposit and the date the balance payment is due is determined by the booking terms and conditions of the Principal.  Once the payment has been made, we will send you an acknowledgement by email. This is not a confirmation of your booking, it is just an acknowledgement that we have received your request and have passed it on to the relevant principals. Your booking is confirmed and a contract between you and the relevant principals will exist when either the principal sends you a booking confirmation or we send you a booking confirmation on their behalf. Please check your confirmation carefully and report any incorrect or incomplete information to us immediately. Please ensure that names are exactly as stated in the relevant passport. As we act only as booking agent, we have no responsibility for any errors in any documentation except where an error is made by us. If you have paid a deposit, you must pay the full balance by the balance due date notified to you. If full payment is not received by the balance due date, we will notify the relevant principals who may cancel your booking and charge the cancellation fees set out in their booking conditions. Payments by credit card may be subject to a credit card transaction fee.



Your Responsibility for your Booking


When you make a booking you guarantee that you have the authority to accept and do accept on behalf of your party these terms of business. This means that you are responsible for making all payments due, notifying us if any changes or cancellations are required and for receiving the confirmation and keeping your party informed.



Special Requests


If you have any special requests (for example dietary requirements, cots etc), please let us know at the time of booking. We will pass on all such requests to the relevant principal, but we can’t guarantee that they will be met and we will have no liability to you if they are not.





When you make a booking you agree to take out a policy of insurance in order to cover you and your party against the cost of cancellation; the cost of assistance (including repatriation) in the event of accident or illness; end supplier failure; loss of baggage and money; and other expenses. It is your responsibility to ensure you have adequate insurance cover.



If you want to change of cancel your booking


Any cancellation or amendment request must be sent to us in writing, by email or post, and will take effect on the working day we receive this during the hours of 9am to 5.30pm. Principals may charge the cancellation or amendment charge shown in their booking conditions (which may be as much as 100% of the cost of the travel arrangements) and in addition you must pay us the cancellation or amendment charge as follows: cancellation charge £220; change of name £50;other amendments £120.



Changes or Cancellations by the Principal


We will inform you as soon as reasonably possible if your booking needs to be amended or cancelled in any way. If the relevant principal offers alternative accommodation or services or a refund, you will need to let us know your choice within the time frame we stipulate. If you fail to do so the principal is entitled to assume you wish to receive a full refund.



Responsibility for your booking


Your contract is with the relevant principal and its booking conditions apply. As agent, we accept no responsibility for the provision of the accommodation or any other services by any principal. Our responsibilities are limited to making the booking in line with your instructions. We also don’t accept responsibility for any inaccuracies, errors or omissions in the information about the accommodation or other services that we pass on to you in good faith. However, in the event that we are found liable to you on any basis whatsoever, our maximum liability to you is limited to the cost of your booking (or the appropriate proportion of this if not everyone on the booking is affected). We do not exclude or limit any liability for death or personal injury that arises as a result of our negligence or that of any of our employees whilst acting in the course of their employment.



You indemnify us in the case of damage caused by you


Please be aware that the booking conditions of principals will normally state that your stay can be terminated, with no refund, if the behaviour of your party falls below an acceptable standard. Principals will also often require you to pay for any damage you cause to the accommodation. We are under no obligation to you if any event such as this occurs. You agree to indemnify us for the full amount of any claim (including all legal costs) made against us by any principal or any third party as a result. You may be required to pay a refundable damage deposit to the principal according to their booking conditions. Any damage caused by you will be deducted from the security deposit and the remaining balance will be returned to you.





Because the contract for your accommodation or any other service is between you and the relevant principal, any queries or concerns should be addressed to them. If you have a problem whilst on holiday, this must be reported to the relevant principal or their local supplier or agent immediately. If you fail to follow this procedure there will be less opportunity to investigate and rectify your complaint. The amount of compensation you may be entitled to may be reduced or you may not receive any at all depending upon the circumstances. If you wish to complain when you return home, write to the relevant principal. You will see the name and address plus contact details in your booking confirmation we send you. We will of course assist you with this if you.



Privacy and your personal information


The booking information that you provide to us will be passed on only to the relevant principal or other persons necessary for the provision of your accommodation or other services. The information may therefore be provided to public authorities such as customs or immigration if required by them, or as required by law. This applies to any sensitive information that you give to us such as details of any disabilities, or dietary and religious requirements. Certain information may also be passed on to security or credit checking companies. If you travel outside the European Economic Area, controls on data protection may not be as strong as the legal requirements in this country. If we cannot pass this information on as above, whether in the EEA or not, we will be unable to provide your booking.  In making this booking, you consent to this information being passed on to the relevant persons.



Law and Juristiction


These terms of business are governed by English law and the courts of England and Wales have jurisdiction (unless you live in Scotland or Northern Ireland, in which case you can bring proceedings in your local court under Scots or Northern Irish law, as applicable.)